Refunds and Returns
Free returns are available for Indian customers only, subject to the the following conditions.
. Items received are faulty, damage or if the wrong product is received. Returns are not available for change of mind,So please choose carefully.
. Items must be received within 14 days of receipt of goods.
. Once FANETTE has authorized the return, we will provided you with the reply exchange number.
. Once the parcel is received , we will either refund the cost of the product, provide store credit, or send a replacement.
Our company is committed to providing a high quality standard of products and service.We have FSSAI certification and must adhere to and maintain at all times the highest levels of food safety, cleanliness, quality assurance and control in all areas of our kitchen.
Therefore, the following conditions will not be food eligible for any credits, refunds or returns :
. The products ordered were part of a promotions or specials .
. If claims for defective products are not made within 14 days after the receipt of goods ( INDIA ONLY)
.The products have been open or the customer had sampled and does not like the products.
.The customer changes their mind or has made a mistake in their order.
Please note: FANETTE IF not responsible for the freight costs of return if the cause of return is not FANETTE fault. If credit / refund / replacement is agreed
upon this will only be issued once the original items have been returned to FANETTE.